How can I return my Posture Brace?
Returns are FREE, as long as the 30 day trial period has not expired, which begins from the date of purchase, and the item is in acceptable condition. You will be issued a full refund once the item has arrived, been processed and fully inspected. This process can take up to 15 days to complete.
All you need to do is follow our simple 3-step process for returning your item by clicking START MY RETURN or START MY EXCHANGE. Please ensure you have your original order number to hand. As long as you enter your email address, the prepaid postage label will sent to your inbox for you to print later.
If you’re worried about a lost returned item, you can also track your return by using the Returns Portal.
What if I need to change the size?
Whether you would like a different size, we are happy to exchange your item for you within your 30 day money back guarantee period. You can return your order to us as explained above.
Don’t have the original packaging don’t worry
All we ask is that you return the product to us reasonably packed and sealed to avoid any damage while the item makes its way back to us.
Should you have any other concerns, please send us an email at firstname.lastname@example.org.